Shipping policy

At Zelbranix Spark LLC, we aim to provide reliable and convenient shipping options for every order. Below you’ll find information about our shipping rates, processing times, and delivery expectations.

Shipping Options & Rates

Free Standard Shipping: Free on orders of $50 or more.
Standard Shipping: $5.99 for orders under $50.
Express Shipping: $15.99 for faster delivery.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or U.S. federal holidays will generally be processed on the next business day. During holidays, promotional periods, or periods of high order volume, processing may take additional time.

Estimated Delivery Times

After your order has been processed, estimated delivery times are as follows:

Standard Shipping: Approximately 5–8 business days.
Express Shipping: Approximately 2–4 business days.

Delivery estimates are not guaranteed and may vary based on your location, carrier delays, weather conditions, holidays, or other circumstances outside our control.

Shipping Confirmation & Tracking

Once your order has been shipped, you may receive a shipping confirmation with tracking information when available.

You can use the tracking information to monitor your package and estimated delivery status.

Shipping Address

Please make sure your shipping address is complete and accurate before submitting your order. We are not responsible for delays, returned packages, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.

If you need to update your shipping address after placing an order, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has been processed or shipped.

Delayed or Lost Packages

Occasionally, shipments may experience delays due to circumstances beyond our control, including carrier disruptions, severe weather, holidays, or other unforeseen events.

If your tracking information shows that your package has been delivered but you cannot locate it, please check around your delivery location and contact the shipping carrier first. You may also contact us for assistance.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible. Include your order number and clear photographs of the package and damaged item so that we can review the situation and assist you with the next steps.

International Shipping

International shipping availability may vary depending on the destination. International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer.