Refund policy

At Zelbranix Spark LLC, we want you to feel confident when shopping with us. If your purchase isn't right for you, we offer a 30-Day Money-Back Guarantee subject to the terms below.

30-Day Money-Back Guarantee

You may request a return within 30 days of receiving your order. To be eligible for a refund, the item must:

Be unused and unworn.
Be in its original condition.
Include original tags, packaging, and accessories where applicable.
Not show signs of washing, alterations, stains, damage, odors, or excessive wear.

How to Request a Return

To start a return, please contact us with your order number and a brief explanation of the reason for the return. Our customer service team will provide you with the return instructions.

Returns sent without first contacting us may not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow your payment provider additional processing time for the refund to appear in your account.

Refunds are generally processed after the returned merchandise has been received and inspected.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery. Include your order number and clear photos of the item and packaging so we can review the issue and provide an appropriate resolution.

Items That Cannot Be Returned

For hygiene and safety reasons, certain items may not be eligible for return if they have been worn, washed, altered, damaged, or otherwise used. Personalized or specially made items may also be excluded from returns unless they arrive damaged, defective, or incorrect.

Return Shipping

Unless an item is damaged, defective, or incorrectly shipped, return shipping costs may be the responsibility of the customer.

If the return is due to an error on our part or a defective item, please contact us before sending the item back so we can provide the appropriate return instructions.

Exchanges

If you need a different size, color, or item, please contact us. Depending on availability, we may offer an exchange or process the return and refund so you can place a new order.

Late or Missing Refunds

If you have been notified that your refund was processed but have not received it, first check your bank or payment account. You may also contact your payment provider, as processing times can vary.

If you still have not received your refund, please contact us for assistance.